Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Glendale, CA
View more jobs in California

Job Details

Trademark Document Specialist

Location
Glendale, CA

Apply for this job






Profile

Every legal document tells a story, and every document we process here at LegalZoom touches a customer’s life in a very real way, whether it’s a document to help them start a business, protect an idea, or protect their family. That’s why our Document Processors are so critical. We don’t just rely on technology, but our specialists carefully review each document to ensure customer information is complete so that our customers are truly delighted by the final document they receive.
Our
Document Specialists
are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It’s all part of helping our customers achieve their dreams.
What you’ll do:
Assist Customers with inquiries via telephone in a call center environment and/or via email regarding government application requirements and order status.
Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
Consistently demonstrate the ability to effectively handle difficult calls and emails.
Prepare trademark documents ordered by LegalZoom customers.
Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers’ experience and drive efficiency in the delivery of world-class customer support.
Ensure operational and technical issues are communicated to management team.
Support operations by cross-training on related jobs.
Take direction from Leads, Assistant Managers and/or Managers as required.
Qualifications:
Exceptional written and verbal communication skills.
Detail-oriented and results-driven.
Ability to work with goals and quotas and excel in a high-pressure, fast-paced environment.
Copyediting, proofreading, data entry, or academic grading experience.
Proficiency with, and the ability to rapidly navigate between, the following applications and systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
Self-starter who works well with or without supervision.
Team player with excellent communication and interpersonal skills.
Flexible and able to manage multiple assignments.
BA/BS Degree preferred
1-2 years customer support experience in a high volume contact center, legal or service environment.
Legal industry background, experience, knowledge or interest.
Experience processing complex documents such as loan applications.
LegalZoom is an Equal Opportunity Employer, dedicated to diversity.
Apply for this job
Powered by
VentureLoop
- Partner Company Sign In
IVP Spotlight
IVP-backed Zerto Announces E1 Funding: Another Step on the Road to IPO; And what to look for in a company on the journey to IPO
Qubole: Doing Big Data Right
The Importance of Getting Your ZZZs; IVP Adds Zerto to the Portfolio
Oracle Buys AddThis
Salesforce Signs Definitive Agreement to Acquire SteelBrick
IVP Concludes Successful Year – Raises $1.4 Billion Fund XV and Announces 14 New Investments
The ABCs of QTC – Why IVP Invested in SteelBrick
Pure Storage Prices Initial Public Offering
Leading Digital Publisher Axel Springer Acquires Business Insider
Why Walker & Company will Transform the CPG Industry
Home
About
Team
Portfolio
News
Contact
For Limited Partners
IVP Silicon Valley
3000 Sand Hill Rd, Bldg 2, Ste 250
Menlo Park, CA 94025
650.854.0132 MAP
IVP San Francisco
607 Front Street
San Francisco, CA 94111
415.432.4660 MAP
Press Contact
****
Follow Us
©2017 IVP. All rights reserved.

Company info

Sign Up Now - IntellectualPropertyCrossing.com

By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
IntellectualPropertyCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
IntellectualPropertyCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 IntellectualPropertyCrossing - All rights reserved. 168