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Copyright Operations Specialist YouTube

San Bruno, CA

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Copyright Operations Specialist, YouTube
San Bruno
Fast-paced, dynamic and proactive, YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Copyright Operations Specialist, you will design and implement strategies to enhance all aspects of our copyright compliance program. You will resolve unique legal challenges, scale and streamline complex workflows, provide outstanding customer support, educate internal stakeholders and improve the YouTube copyright experience for users. You are proactive about building your technical skills and applying them to data-driven problem solving. You can balance the legal and regulatory requirements we face around the world with the needs of YouTube's users, partners, and advertisers, and are passionate about fighting abuse and protecting freedom of expression.
YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.
Process copyright removal requests and counter notices efficiently and accurately.
Respond to internal and external customer inquiries regarding YouTube's copyright takedown processes.
Document and communicate operational policies and procedures; design and drive process improvements and infrastructure solutions to scale our operations and enhance operational quality.
Develop educational materials to improve both internal and external customer experience.
Minimum qualifications:
2 years of experience in a Legal Support Operations role - reviewing removal requests, answering user queries, and working with vendors.
1 year of data analysis experience, using data to drive strategy and business action.
1 year of experience resolving escalations.
Preferred qualifications:
Experience implementing a training or quality assurance program.
Experience working with Engineers to design/iterate a machine learning program.
Understanding of copyright law, including DMCA and fair use.
Effective business judgment, influencing and communication skills, with the ability to build relationships with cross-functional partners.
Ability to work non-standard hours.
Ability to travel as required.
At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
To all recruitment agencies:
Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.

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