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Merchandise Operations Assistant

This job is expired..
Conshohocken, PA


General Summary:

The Merchandise Operations Group is responsible for collaborating with the VP Divisional Merchandise Managers, Directors of Merchandising and or Planning to manage operational support processes and activities within 2 functional areas; Order Fulfillment and Administrative Support. The Merchandising Operations Assistant may be assigned to one of the 2 primary functional areas, but will support the entire team in other areas as needed.

Order Fulfillment-

Completes assignments related to the processing and fulfillment of special orders generated from the stores, and resolution of customer service issues related to order fulfillment for specified merchandise category or division.

Principal Duties and Responsibilities:

(*Essential Functions) including, but not limited to the following….

Proactively identifies potential fulfillment challenges and makes appropriate recommendations to remediate the situation by reviewing the daily Sofill Master Report to identify critical service issues

Meets with buyers on a bi-weekly basis to review order fulfillment issues, make recommendations for adjustments to buyers and to determine corrective action to remedy the out of stock situation on sku’s.

Completes Exception Recaps for responsible department

Responds to customer inquiries referred from the Customer Service group or the Call Center group

Co-manages the backlog process in partnership with the buyers and transfer office

Updates customer orders with revised expected delivery date as needed

Route and modify customer orders as needed to improve on time delivery and customer satisfaction. Search for future purchase orders in IRS when inventory is not available

Monitors and submits weekly downsize requests for each department

Generates non-replenishment purchase orders in STS and sent electronically to Fillberg, David's Bridal Manufacturing and other vendor sources (BSR, MBSR, CTO and Fabric)

Responsible for BSR, NBSR, CTO confirmation

Responsible updating the monthly Air file

Produces and manages the monthly Assortment Sheet process in partnership with the buyers, for distribution to the Stores Organization

Assists with the Lotus Notes database, which controls item availability and lead-times

Maintains Order Fulfillment rules by Dept and Lifecycle, adjust sku settings accordingly in Lotus Notes.

Updates E3 assignment of Life Cycles

Creates reports and distribution for Merchants of selected reporting on a weekly or monthly basis

Assists with testing new systems and communicate issues and enhancements to management team

Supports the flow of communication from the Merchants to the Stores division via memo’s, mail pack insertions, etc…

Administrative Support-

Those clerical and administrative tasks related to supporting the buying organization and the buying process.

Enters and process style creation including E3 style attribute assignment and entering the HTS code to support international shipping, Bridal and Flower girl AS IS PROGRAM style set and markdowns

Process style maintenance including E3 style attribute updates

Enters and process purchase order creation

Process purchase order and maintenance including purchase order modification logs

Responsible for the transmission of purchase orders to Vendors, including EDI and RAS processes

Manages ticket request and ticket log for non-edi vendors

Process purchase order confirmation process to insure on time delivery

Manages RM download process for cross-dock and drop ship PO’s.

Acts as liaison between merchants and DC and Inventory Control areas including: Store and DC receiving and weekly purchase order push out

Provides Proof of delivery as needed for drop ship PO’s.

Coordinates RTV’s as needed by merchants

Updates and maintains the Country of Origin files; provides first cost history when necessary

Assist with the seasonal cost and retail changes across the merchandise areas

Organizes Price changes simulations in preparation of authorization process

Supports the store communications for Price changes via the advance notice including CMS customer reporting

Provides seasonal selling tools for stores including fabric swatches, try-on samples in ribbons, sashes, flowers etc…

Assist the buyers as needed in managing buying office sample room inventory

Assists in creating ad-hoc reporting for Buyers

Assists in miscellaneous tasks including meeting preparation, requesting sample product, product boards, fashion shows, shoe/handbag dying for public relations events, etc…

Acts as back up for public relations requests (merchant primary responsibility)

Executes the following STS processes under direction of the Manager of Operations

Create and maintain class, department, and style information (changes to existing classes, creation of new departments/classes, size ranges etc… Manage all file maintenance functions.

Entry of price changes and simulations into STS.

Authorizes in the STS all POS, markdowns, price corrections.

Communicates price changes, re-tickets, etc… to Mgr/Merch Communication.

Provide updated list to MIS for proper file download and to enable validation /audit of price change completion in stores.

Facilitate communication between stores and MIS regarding store based IPLU/STS issues.

Enters Bridal and Flower girl AS IS PROGRAM style set and markdowns

Communications and Reporting-Those tasks related to communicating information or reporting to the Merchandising and/or Store groups.

Produces and distributes via the network weekly data warehouse selling reports.

Produces and sends weekly selling reports and business summaries to Fillberg.

Produces ad-hoc compliance reporting for the Stores team to support operational tasks as needed.

Manages the flow of communication from the Merchants to the Stores division via memo’s, mail pack insertions, etc…

Job Requirements

Job Specifications: ( Knowledge, skills and abilities normally required for competent performance in the job.)

Technical Expertise

Knowledge and skill in fashion and retail support processes and systems

Skillful in the execution of processes and procedures related to special orders, fabric management, merchandise reports, backlog management and merchandise administrative support functions

Analytical Skills

Able to interpret information from multiple sources to make appropriate recommendations

Gathers and evaluates information; industry, competition, market, and historical

Thinks through advantages and disadvantages of a situation before making a decision

Organizational Skills

Possesses strong sense of urgency (makes it happen)

Maintains records in a logical, user-friendly system

Results Orientation

Able to focus individual and team efforts on achieving results

Identifies what needs to be done and does it before being asked or required by the situation

Commits to results and maintains commitment, regardless of obstacles and frustrations

Demonstrates a passion and desire to maximize all business opportunities

Owns the process, plan and results

Team Orientation

Works as an effective member of the merchandise operations team to achieve business and financial targets that support the brand

Provides opinions/information to others in a timely, consistent and professional manner

Encourages and supports others' ideas and plans/shares expertise with others

Gives honest and constructive feedback to other team members

Understands that a company success may require a departmental sacrifice; doesn't take it personally


Shares opinions, concepts and information in a professional manner

Organizes and expresses ideas clearly, concisely and accurately, verbally and in writing

Actively participates in meetings

Values peoples’ ideas and concerns and responds constructively

Influences others’ thoughts and actions to do what is right for the business

Building Partnerships

Develops and maintains productive partnerships inside and outside David’s Bridal

Conducts business with honesty and integrity

Treats others with respect

Recognizes and responds to the business concerns of internal/external partners

Prior Experience

Minimum 1-2 years experience as retail assistant/associate buyer, inventory analysts.

2 years store experience or direct customer contact desirable.

Minimum 2-4 years experience with Microsoft Word, Excel.

Additional experience with MS Access, MS PowerPoint, Outlook, helpful.

Company info

Davids Bridal
Website :

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