The Merchandise Operations Group is responsible for collaborating with the VP Divisional Merchandise Managers, Directors of Merchandising and or Planning to manage operational support processes and activities within 2 functional areas; Order Fulfillment and Administrative Support. The Merchandising Operations Assistant may be assigned to one of the 2 primary functional areas, but will support the entire team in other areas as needed.
Completes assignments related to the processing and fulfillment of special orders generated from the stores, and resolution of customer service issues related to order fulfillment for specified merchandise category or division.
Principal Duties and Responsibilities:
(*Essential Functions) including, but not limited to the following….
Proactively identifies potential fulfillment challenges and makes appropriate recommendations to remediate the situation by reviewing the daily Sofill Master Report to identify critical service issues
Meets with buyers on a bi-weekly basis to review order fulfillment issues, make recommendations for adjustments to buyers and to determine corrective action to remedy the out of stock situation on sku’s.
Completes Exception Recaps for responsible department
Responds to customer inquiries referred from the Customer Service group or the Call Center group
Co-manages the backlog process in partnership with the buyers and transfer office
Updates customer orders with revised expected delivery date as needed
Route and modify customer orders as needed to improve on time delivery and customer satisfaction. Search for future purchase orders in IRS when inventory is not available
Monitors and submits weekly downsize requests for each department
Generates non-replenishment purchase orders in STS and sent electronically to Fillberg, David's Bridal Manufacturing and other vendor sources (BSR, MBSR, CTO and Fabric)
Responsible for BSR, NBSR, CTO confirmation
Responsible updating the monthly Air file
Produces and manages the monthly Assortment Sheet process in partnership with the buyers, for distribution to the Stores Organization
Assists with the Lotus Notes database, which controls item availability and lead-times
Maintains Order Fulfillment rules by Dept and Lifecycle, adjust sku settings accordingly in Lotus Notes.
Updates E3 assignment of Life Cycles
Creates reports and distribution for Merchants of selected reporting on a weekly or monthly basis
Assists with testing new systems and communicate issues and enhancements to management team
Supports the flow of communication from the Merchants to the Stores division via memo’s, mail pack insertions, etc…
Those clerical and administrative tasks related to supporting the buying organization and the buying process.
Enters and process style creation including E3 style attribute assignment and entering the HTS code to support international shipping, Bridal and Flower girl AS IS PROGRAM style set and markdowns
Process style maintenance including E3 style attribute updates
Enters and process purchase order creation
Process purchase order and maintenance including purchase order modification logs
Responsible for the transmission of purchase orders to Vendors, including EDI and RAS processes
Manages ticket request and ticket log for non-edi vendors
Process purchase order confirmation process to insure on time delivery
Manages RM download process for cross-dock and drop ship PO’s.
Acts as liaison between merchants and DC and Inventory Control areas including: Store and DC receiving and weekly purchase order push out
Provides Proof of delivery as needed for drop ship PO’s.
Coordinates RTV’s as needed by merchants
Updates and maintains the Country of Origin files; provides first cost history when necessary
Assist with the seasonal cost and retail changes across the merchandise areas
Organizes Price changes simulations in preparation of authorization process
Supports the store communications for Price changes via the advance notice including CMS customer reporting
Provides seasonal selling tools for stores including fabric swatches, try-on samples in ribbons, sashes, flowers etc…
Assist the buyers as needed in managing buying office sample room inventory
Assists in creating ad-hoc reporting for Buyers
Assists in miscellaneous tasks including meeting preparation, requesting sample product, product boards, fashion shows, shoe/handbag dying for public relations events, etc…
Acts as back up for public relations requests (merchant primary responsibility)
Executes the following STS processes under direction of the Manager of Operations
Create and maintain class, department, and style information (changes to existing classes, creation of new departments/classes, size ranges etc… Manage all file maintenance functions.
Entry of price changes and simulations into STS.
Authorizes in the STS all POS, markdowns, price corrections.
Communicates price changes, re-tickets, etc… to Mgr/Merch Communication.
Provide updated list to MIS for proper file download and to enable validation /audit of price change completion in stores.
Facilitate communication between stores and MIS regarding store based IPLU/STS issues.
Enters Bridal and Flower girl AS IS PROGRAM style set and markdowns
Communications and Reporting-Those tasks related to communicating information or reporting to the Merchandising and/or Store groups.
Produces and distributes via the network weekly data warehouse selling reports.
Produces and sends weekly selling reports and business summaries to Fillberg.
Produces ad-hoc compliance reporting for the Stores team to support operational tasks as needed.
Manages the flow of communication from the Merchants to the Stores division via memo’s, mail pack insertions, etc…
Job Specifications: ( Knowledge, skills and abilities normally required for competent performance in the job.)
Knowledge and skill in fashion and retail support processes and systems
Skillful in the execution of processes and procedures related to special orders, fabric management, merchandise reports, backlog management and merchandise administrative support functions
Able to interpret information from multiple sources to make appropriate recommendations
Gathers and evaluates information; industry, competition, market, and historical
Thinks through advantages and disadvantages of a situation before making a decision
Possesses strong sense of urgency (makes it happen)
Maintains records in a logical, user-friendly system
Able to focus individual and team efforts on achieving results
Identifies what needs to be done and does it before being asked or required by the situation
Commits to results and maintains commitment, regardless of obstacles and frustrations
Demonstrates a passion and desire to maximize all business opportunities
Owns the process, plan and results
Works as an effective member of the merchandise operations team to achieve business and financial targets that support the brand
Provides opinions/information to others in a timely, consistent and professional manner
Encourages and supports others' ideas and plans/shares expertise with others
Gives honest and constructive feedback to other team members
Understands that a company success may require a departmental sacrifice; doesn't take it personally
Shares opinions, concepts and information in a professional manner
Organizes and expresses ideas clearly, concisely and accurately, verbally and in writing
Actively participates in meetings
Values peoples’ ideas and concerns and responds constructively
Influences others’ thoughts and actions to do what is right for the business
Develops and maintains productive partnerships inside and outside David’s Bridal
Conducts business with honesty and integrity
Treats others with respect
Recognizes and responds to the business concerns of internal/external partners
Minimum 1-2 years experience as retail assistant/associate buyer, inventory analysts.
2 years store experience or direct customer contact desirable.
Minimum 2-4 years experience with Microsoft Word, Excel.
Additional experience with MS Access, MS PowerPoint, Outlook, helpful.
Website : http://www.davidsbridal.com/index.jsp