Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,500 team members or Inkers and $350M in revenue, we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference:
We seek an inquisitive and analytical individual with strong attention to detail to support our Licensing operations processes. You will have a direct impact on our ability to fulfill customer orders in guaranteed turn times by quickly reviewing customer submitted designs for licensed content and other potentially protected material. Additionally, you will be on the frontlines of our relationships with partners tasked with adhering to their brand and style guides while working to maintain the creative integrity of our customers' designs.
What you'll do:
As a Seasonal Licensing Associate, you will primarily be responsible for design review, submission, and revision which may require direct interaction with our licensing partners via phone/email.
You must work independently while quickly responding to team member and partner requests to handle time-sensitive customer inquiries. You will work closely with members of the Sales, Satisfaction Assurance, and Production Art teams to ensure compliance with Custom Ink content usage and intellectual property policies, as well as partner brand guidelines.. You will analyze incoming orders, and escalate content review as needed through the appropriate channels.
In addition, you will be responsible for continuing to evolve our partner knowledge base by contributing feedback received at the order level. Familiarity with this dynamic resource will be a critical component to success in this role so self directed study of this and other partner provided resources will be expected on a regular basis.
How you'll be measured
This role will impact the quality and efficiency of the work of many teams and ultimately the customer. Accordingly, key measures of success for this position will be:
Accuracy and Quality of Work
Quality of Communication
What we're looking for:
Proven attention to detail
Ability to work independently, efficiently, and effectively
Demonstrated written communication skills
Ability to adapt quickly and learn new systems and processes
Knowledge and experience with Word and Excel
This is a seasonal work from home role.
Our schedule needs are in the evenings and weekends. Hours per week will be an average of 25-30 during our busier periods (expected April-June and September-December, but subject to change) and down to 0 for the rest of the year. We expect to have 30 hour weeks for approximately 26 weeks of the year.
In addition, you must share our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.
Please submit a letter of interest with your application.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit
The CustomInk story began in 1999 when three former college classmates got the bug to start a business about a year after graduating. Co-founder and President Marc Katz was hard at work in a Wall Street job that he says "didn't have a lot of heart" and was itching to do something entrepreneurial and meaningful. Meanwhile, Marc's former roommate Mike Driscoll (acting on his mom's suggestion!) had spent the previous summer building the very first version of CustomInk.com, which let people upload graphics onto t-shirts and buy them... at least in theory. Mike was headed back to grad school, had a handful of customers, and talked with Marc about taking over the web site and making a real business of it. The idea of helping people create something online and then receive it as a physical product they could touch and wear fit the bill for Marc. He contacted another former classmate (this one a computer whiz) Dave Christensen and together they set about launching the company.